We have a 10-working day return policy, which means you have 10 working days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging and unopened. You are also responsible for the costs of returning the items to Bubblegum Direct. 
When returning your goods please quote your name and order number and let us know it is on route.  We recommend sending the items by a method which provides proof of posting and is ideally trackable by you – courier or Royal Mail recorded services.

If we do not receive the items we will not be able to offer any refund or dispatch replacement items. You will be responsible for any lost items or packages that are sent to us but do not arrive. If you need the replacement goods immediately another order has to be placed and once the goods are returned to us, a refund will be issued.

Damages and Product Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged.  Photos or videos of the faulty items are always useful to establish the problem so we can help you fix it as quickly as possible.

Incorrect Items Received

If you received the wrong item contact us immediately and let us know what items you have received incorrectly.  Once it has been established that they are the wrong items, please return the goods to us in the same condition you recieved them and in their original packaging.  We will send you the correct items or issue a refund once the items have been returned.
When returning your goods please quote your name and order number and let us know it is on route.  We recommend sending the items by a method which provides proof of posting and is ideally trackable by you – courier or Royal Mail recorded services.
If we do not receive the items we will not be able to offer any refund or dispatch replacement items. You will be responsible for any lost items or packages that are sent to us but do not arrive. If you need the replacement goods immediately another order has to be placed and once the goods are returned to us, a refund will be issued.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to make a separate purchase for a new item and whilst that is being shipped to you return the original items you no longer require.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
Contact us for any return questions at hello@bubblegumdirect.co.uk.